When will my order ship?
All orders will be filled within 7-10 business days of being placed (not including weekends or holidays).
If you purchase a ticket + merchandise bundle, you will receive an email immediately post purchase with ticket redemption information.
Orders are packed and shipped in Conyers, GA. Shipments are made via trackable service. You will receive an email with tracking information as soon your order has shipped. Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please contact us and we'll be happy to assist.
All major carriers are experiencing system wide fulfillment delays due to COVID-19 and increased volume. Please allow for additional shipping time for your order.
What do I do if my shipment is delayed in transit?
We encourage you to reach out to the carrier of your package to inquire about your shipment. Phone numbers are listed below and most carriers have a chat support program available on their website for immediate assistance.
DHL - 1 (800) 225-5345
USPS - 1 (800) 275-8777
FedEx - 1 (800) 463-3339
If International/not in the US, please contact your local post to see if there are any duties or customs that need to be paid before you receive your order.
How do I redeem my tickets?
Please visit The Zone ticketing site to select your date and time then enter your redemption code during checkout. If you have any issues with redemption, please contact us at firstname.lastname@example.org.
My order hasn’t shipped yet; can I add another item to it?
Unfortunately, orders cannot be combined once submitted. Please complete a new order for your additional items.
What is the difference between General and Peak Tickets?
Eligible Day & Times:
Mondays and Thursday – 10AM - 9:15PM
Wednesdays 12PM – 9:15PM
Friday 10AM - 3:45PM
Tuesdays – Experience is closed
Eligible Day & Times:
Fridays 4:00PM – 9:15PM
Saturdays 10:00AM – 9:15PM
Sundays 10:00AM – 9:15PM
**Tickets included in bundles are redeemable for any time.**
Are there any age restrictions?
The Zone is all ages but guests under 18 years old must be accompanied by a legal guardian. Everyone entering the experience must have a ticket.
How do I change my order?
If you need to change your order, please contact us as soon as possible. Note we cannot guarantee that we will be able to honor the change. Please email us at email@example.com with your order number and we will do our best to help you out.
Please allow up to 48 hours for a response when sending an inquiry. Our business hours are 9:00am - 5:30pm (PST) Monday - Friday.
Please note, sending multiple inquiries will cause delays in our response time.
What is the refund and cancellation policy?
All tickets and ticket + merchandise bundles are non-refundable and non-transferable.
What is your Exchange policy for merchandise items?
Please follow the Exchange Instructions below within 10 business days of receiving your shipment.
If you have received damaged, defective, or incorrectly shipped merchandise, we will gladly replace the merchandise without additional charge.
All items must be returned in their original condition with tags attached and must not be washed, worn, or altered in any way. Media must not be opened or removed from its plastic wrap. All exchanges must be requested within 30 days for domestic orders and 60 days for international orders. The Zone Store is not responsible for any items returned to us via a non-trackable delivery method that are lost in transit.
Email our Customer Service team at firstname.lastname@example.org with the following information:
Order confirmation number
First and last name
What you are returning and why
Mail your return to the address below and include all the information above with your return. We highly recommend that the items be returned to us using a mail service that provides tracking or insurance.
The Zone Store
c/o Clique Here, Inc.
801 Blacklawn Rd STE N
Conyers, GA 30012
Once your return has been received, we will exchange your item. Please allow 3-4 weeks for your return to be processed.
Items That Cannot Be Exchanged
The items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect, backorder, unshipped pre-order, or undeliverable package.
Any apparel item deemed by The Zone Store to show obvious signs of use.
Any item that is not in its original condition for reasons not due to an error on the part of The Zone Store.
Any physical media (CDs, DVDs, Vinyls, etc) that has been opened (removed from its plastic wrap)
Underwear or Bathing Suits
Music or Book Pre-Orders
Any autographed, collectible items
Any downloadable media
Anything listed as Limited Edition
Sale or Clearance items
The Zone Store will not re-ship any order or refund any customer whose order is not received due to an incorrect shipping address provided by the customer.
Please note that we cannot ship to the following countries due to shipping restrictions:
Belarus, Central African Republic, Cuba, Equatorial Guinea, Falkland Islands, Guam, Guinea-Bissau, Iran, Johnston Island, Kiribati, Libya, Myanmar, Nauru, Niue, North Korea, Papua New Guinea, Russia, Saint Helena, Saint Pierre and Miquelon, Samoa, Sao Tome and Principe Democratic Republic, Sierra Leone, Solomon Islands, Somalia, Sudan, Syrian Arab Republic, Tajikistan, Tokelau, Turkmenistan, Tuvalu, Union of the Comoros, Ukraine, Wake Island, Yemen
FACE MASK DISCLAIMER:
These face masks are NOT meant to replace surgical face masks. Proper use of a surgical mask is still the best way to prevent coronavirus infection.
What’s the size of the mask?
17 cm x 12 cm
What is the mask made out of?
Will it cover nose and mouth?
Yes, with loops that go around the ears.
Will this mask protect from covid-19?
These are non-medical “civilian” cloth masks. They serve as an additional line of defense and follow the CDC directive recommending the “use of cloth face coverings to help slow the spread of Covid-19” by all people in public settings “where other social distancing measures are difficult to maintain (eg. grocery stores and pharmacies) especially in areas of significant community based transmission.”
CDC is additionally advising the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.
Cloth face coverings can be used as an additional, voluntary public health measure to help slow the spread of Covid-19.
How is it in relation to an N95 mask?
An N95 mask is a respirator mask that is surgical grade. These are not the same, and are non-medical grade masks.
Can doctors and nurses wear the mask at the hospital?
These masks on their own are not sufficient for doctors or nurses in surgical and medical situations. They can however be worn over disposable surgical masks as an added layer of protection.
These masks are not medical grade and are not to take the place of the N95 masks. They are not suitable for use in a surgical setting or where there would be significant exposure to liquid, bodily or other hazardous fluids, use in a clinical setting, or use in the presence of a high-intensity heat source or flammable gas.
If a person is sick, will it be sufficient to protect those around me?
We make no guarantees that these will prevent anyone sick from spreading a virus, however they follow CDC recommendations that any cloth mask worn can help slow the spread of disease.
These are simply an added defense to pair with normal distancing measures and safety measures of someone that is ill or infected with a respiratory disease.
Is the mask adjustable?
These masks are not adjustable. As these masks are adult sized they are not recommended for children.